Effective date: 14 July 2026
These Terms and Conditions apply to services and goods supplied by Brisbane Plumbing and Gas Pty Ltd ABN 85 834 636 071, trading as Brisbane Plumbing and Gas.
QBCC Licence Number: 1082299
In these Terms:
Agreement means an agreement between the Company and the Customer for the provision of Services, comprising these Terms, the applicable Authorisation and any accepted written Variation.
Authorisation means a written quotation, proposal, work order or authorisation to carry out plumbing, drainage, gas or associated work provided by the Company to the Customer. It includes the scope of Services, Quotation Price and any applicable payment requirements.
Booking Deposit means the non-refundable booking deposit of $79, including GST, payable before confirmation of a standard service appointment unless the Company specifies otherwise in writing.
Company means Brisbane Plumbing and Gas Pty Ltd ABN 85 834 636 071, trading as Brisbane Plumbing and Gas.
Customer means the person, business, property owner, occupier or other entity requesting or purchasing Services from the Company, as identified in the Authorisation.
Deposit means a deposit required for accepted quoted works, in the amount or percentage specified in the applicable Authorisation or invoice.
Goods means products, parts, fixtures, appliances, equipment and materials purchased or supplied by the Company in connection with the Services.
Payment Dates means the dates specified in the Authorisation or invoice or otherwise agreed in writing by the parties.
PPSA means the Personal Property Securities Act 2009 (Cth).
Price means the Quotation Price as adjusted in accordance with these Terms and any accepted Variation.
Quotation Price means the amount payable for the Services as detailed in the Authorisation, including applicable GST and any stated delivery or associated charges.
Request for Services means a request submitted by the Customer asking the Company to provide Services.
Services means the services and Goods to be supplied by the Company as described in the Authorisation or otherwise agreed in writing.
Site means the property or location at which the Services are to be performed or Goods are to be delivered.
Variation means a written amendment to the Services, Price, materials, timing or other terms of an Authorisation.
Website means the Company’s website.
These Terms apply to the supply of all Services and Goods by the Company unless the Company expressly agrees otherwise in writing.
These Terms apply despite any conflicting terms proposed by the Customer, unless those conflicting terms are expressly accepted in writing by an authorised representative of the Company.
The Agreement constitutes the entire agreement between the Company and the Customer concerning the relevant Services, subject to any rights or guarantees that cannot lawfully be excluded.
An Agreement may be formed in the following way:
Unless the Company agrees otherwise in writing, an appointment or scheduled period for quoted works is not secured until the required Deposit has been received.
Acceptance of an Authorisation confirms that the Customer has reviewed and accepts:
The Customer must provide all information reasonably required by the Company to assess, quote, schedule and perform the Services.
The Customer warrants that the information provided to the Company is accurate, complete and not misleading.
The Customer is responsible for deficiencies, delays, additional work or additional costs caused by incomplete, inaccurate or misleading information provided by or on behalf of the Customer.
The Company will not be liable for loss or damage arising from inadequate or inaccurate information provided by the Customer, except to the extent that the loss or damage was caused by the Company’s negligence, breach of the Agreement or breach of applicable law.
Unless otherwise stated in the Authorisation, a quotation is valid for two days from the date it is issued and may be withdrawn or revised after that period.
The Quotation Price is based on the information available to the Company and the conditions reasonably anticipated at the time the Authorisation is prepared.
The Company may provide options or recommendations at different price points. The Customer remains responsible for selecting the option they consider appropriate.
Before commencing affected work, the Company may revise the Quotation Price where additional costs arise because of:
Except where urgent work is reasonably necessary to protect people or property, the Company will obtain the Customer’s approval to a Variation before undertaking additional chargeable work.
If the Customer does not accept a proposed price change before the affected work begins, the Customer may cancel the unperformed portion of the Services, subject to the payment and cancellation provisions of these Terms.
Where the Customer requests or the Company identifies a required Variation, the Company may provide a written Variation setting out:
The Customer must accept the Variation before the Company is required to perform the varied Services.
Electronic acceptance of a Variation is sufficient.
Urgent protective or safety work may be carried out without prior written approval where it is reasonably necessary to prevent imminent injury, damage or further loss and it is not reasonably practicable to first obtain the Customer’s instructions.
The Customer will be responsible for the reasonable cost of that work, subject to applicable law.
Any commencement time, appointment time or completion date provided by the Company is an estimate unless expressly stated to be fixed.
Estimated timeframes are based on the conditions and information available when the estimate is given.
The Company may reasonably reschedule or extend a timeframe because of:
To the maximum extent permitted by law, the Company will not be liable for indirect or consequential loss arising solely from a reasonable delay in commencing or completing the Services.
Nothing in this section limits any right the Customer may have where the Company fails to provide the Services within a reasonable time and the Australian Consumer Law applies.
Unless otherwise agreed in writing, a Booking Deposit of $79, including GST, must be paid before a standard service appointment is confirmed.
The Booking Deposit secures:
No appointment is confirmed until the Booking Deposit has been received.
Where the Company performs chargeable repair, maintenance, replacement or installation work during the appointment, the Booking Deposit will ordinarily be credited towards the applicable invoice.
If no further work proceeds following attendance, inspection or assessment, the Booking Deposit will be retained as payment for the technician’s attendance, assessment, time, expertise, vehicle and equipment allocation, administration and scheduling costs.
The Booking Deposit does not include physical repair work, replacement work, maintenance, extended diagnostic work, Goods, materials or additional labour unless expressly stated in writing.
The Booking Deposit may be forfeited where the Customer:
Where more than 24 hours’ notice is provided, the Company may, acting reasonably and at its discretion, transfer the Booking Deposit to a rescheduled appointment.
If the Company reschedules an appointment because of circumstances beyond its reasonable control, the Booking Deposit will be transferred to the rescheduled appointment.
If the Company cannot provide the appointment and cannot offer a reasonable alternative appointment, the Customer may request that the Booking Deposit be refunded.
An Authorisation for quoted works may require the Customer to pay a Deposit before the work is scheduled or commenced.
The applicable Deposit amount or percentage will be stated clearly in the Authorisation, invoice or other written payment request for the particular job.
The Deposit must not exceed any maximum amount permitted under applicable Queensland legislation.
Unless the Company agrees otherwise in writing:
Once the Customer has accepted the Authorisation and paid the required Deposit, the Company may immediately begin:
The Customer acknowledges that the Company may incur costs and lose other work from the time the Deposit is paid, even though physical work at the Site has not yet commenced.
Subject to any non-excludable statutory rights, including any applicable cooling-off rights, if the Customer cancels quoted works after accepting the Authorisation and paying the Deposit, the Deposit will ordinarily be retained by the Company as a cancellation fee.
The Deposit may be applied towards the Company’s reasonable costs and losses arising from the cancellation, including:
The amount retained will not exceed the Company’s reasonable costs and losses arising from the cancellation, subject to applicable law.
If the Company’s reasonable cancellation costs and losses are greater than the Deposit paid, the Company may issue an additional invoice for the balance.
Any additional amount claimed will take account of:
The Company will provide a reasonable explanation or itemisation of additional cancellation costs if requested by the Customer.
In limited circumstances, the Company may elect to credit part of a retained Deposit towards future Services for the same Customer.
Whether a credit is offered, and the amount and conditions of that credit, will depend on factors including:
A future credit will only apply where it is expressly approved in writing by a director of the Company.
A discretionary credit:
Nothing in this section requires a Customer to pay a cancellation fee where cancellation results from the Company’s material breach of the Agreement.
Nothing in this section excludes or modifies any cooling-off period, consumer guarantee or other right that cannot lawfully be excluded.
Unless otherwise agreed in writing, full payment is due immediately upon completion of the Services and before the technician leaves the Site.
The Customer must pay the Price without deduction, withholding or set-off, except where permitted by law.
Where the Authorisation provides for progress payments, instalments or Payment Dates, the Customer must make each payment in accordance with that schedule.
Where the Customer authorises credit-card payments, the Customer authorises the Company to process the applicable payments on the Payment Dates set out in the Authorisation.
If a payment is declined or dishonoured, the Company may issue a notice requiring payment.
If the outstanding amount is not paid within seven days after that notice, the Company may issue a further invoice for the total outstanding amount.
Allowing additional time for payment does not waive the Company’s rights under the Agreement.
The Customer must reimburse the Company for reasonable debt-recovery expenses, legal costs and other reasonable expenses incurred in recovering an overdue amount, to the extent permitted by law.
Before exercising further rights in relation to non-payment, the Company may issue a default notice allowing the Customer at least 14 days to remedy the default.
If the default is not remedied within the stated period, the Company may, acting reasonably and to the extent permitted by law:
The Customer must provide the Company with safe, lawful, reasonable and uninterrupted access to the Site for the period reasonably required to perform the Services.
The Customer must:
The Customer warrants that they are the owner of the Site or are properly authorised by the owner to engage the Company.
Building and construction areas must comply with applicable work health and safety requirements and other relevant safety standards.
The Company may refuse to commence or may suspend work where it reasonably believes that the Site is unsafe, inaccessible or unlawful.
Unless otherwise agreed in writing, the Company is not responsible for removing general household waste, pre-existing rubbish or materials belonging to other contractors.
Where the Customer is supplying Goods or arranging other services required for the Company’s work, the Customer must ensure those Goods and services are available and ready when reasonably required.
Additional attendance, delay or labour caused by the Site not being ready may be charged to the Customer.
Plumbing, drainage, gas and hot-water systems may contain concealed, inaccessible or pre-existing defects that cannot reasonably be identified before work begins.
The Company is not responsible for a pre-existing defect or for damage that could not reasonably have been avoided while properly performing the Services.
Examples may include:
Where an unforeseen condition is identified, the Company may stop work and provide recommendations or a Variation before continuing.
For Goods supplied as part of the Services:
If the Customer sells or disposes of Goods before paying the Company in full, the proceeds received in respect of those Goods must be held for the Company and paid to the Company to the extent of the amount outstanding.
Where Goods supplied by the Company remain personal property and title has not passed to the Customer, the Customer acknowledges and agrees that:
The Company is not required to give a notice under the PPSA unless the notice is required and cannot lawfully be excluded.
No party may disclose information referred to in section 275(1) of the PPSA except where disclosure is permitted or required by law.
The Customer appoints the Company as its attorney solely for the purpose of signing documents reasonably required to protect or enforce the Company’s rights under this section.
To the maximum extent permitted by law, the Customer waives rights under, and the parties contract out of, sections 95, 118, 123, 125, 128, 129, 130, 132(1), 132(4), 135, 142 and 143 of the PPSA.
Terms used in this section have the meanings given under the PPSA unless the context requires otherwise.
Nothing in the Agreement excludes, restricts or modifies any right, consumer guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.
Where the Australian Consumer Law applies, Goods must satisfy the applicable consumer guarantees and Services must be provided with due care and skill, be fit for any disclosed purpose and be supplied within a reasonable time where no time is agreed.
Any express warranty provided by the Company is in addition to, and does not replace or limit, the Customer’s rights under the Australian Consumer Law.
The expiry of an express warranty period does not of itself extinguish any continuing statutory rights the Customer may have.
Subject to these Terms, the Company provides a 12-month voluntary warranty covering defects caused directly by the Company’s workmanship.
The 12-month period begins on the date the relevant Services are completed.
Proof of purchase and full payment for the relevant Services may be required before a workmanship-warranty claim is assessed.
Where the Company determines, acting reasonably, that a defect was caused by its workmanship during the warranty period, the Company will return and rectify that defective workmanship within a reasonable time and without charge to the Customer.
The workmanship warranty applies only to the specific Services performed by the Company.
The workmanship warranty does not apply to:
The Company is not responsible for fees charged by another plumbing, drainage or gas company attending alleged defective work unless:
If the Company attends a reported warranty issue and determines that the issue was not caused by the Company’s workmanship, the Company may charge its applicable attendance, diagnostic and labour fees.
Parts and materials supplied by the Company carry a 12-month voluntary warranty from the date of installation unless otherwise stated in writing.
A manufacturer may provide a separate warranty for a product. Any manufacturer warranty is provided by the manufacturer and is subject to the manufacturer’s own terms, exclusions and claim procedures.
Where reasonably practicable, the Company may assist the Customer in making a valid manufacturer-warranty claim.
Additional labour, freight, removal, reinstallation or attendance costs are not included unless covered by the manufacturer, the Company expressly agrees otherwise or applicable law requires otherwise.
Manufacturer warranties and the Company’s voluntary warranties are in addition to any rights the Customer may have under the Australian Consumer Law.
If a connection leaks because the Company failed to apply or install a required sealing product correctly, the Company will rectify the defective installation under the 12-month workmanship warranty.
If a rubber seal fails because of a product defect within the applicable period, the issue may be handled under the Company’s 12-month parts and materials warranty, a manufacturer warranty or the Australian Consumer Law, as applicable.
If a seal leaks because it was installed incorrectly by the Company, the issue will be handled under the 12-month workmanship warranty.
If a cistern valve installed by the Company fails because of a defect in the valve, it may be covered by the applicable parts, manufacturer or statutory warranty.
If a cistern valve fails because it was installed incorrectly by the Company, the issue will be handled under the 12-month workmanship warranty.
Hot-water systems supplied by the Company may be covered by a manufacturer warranty subject to the manufacturer’s terms.
The Company provides a 12-month workmanship warranty for its hot-water-system installation or repair work.
Parts and materials supplied by the Company in connection with hot-water-system Services carry a 12-month voluntary warranty unless otherwise stated in writing.
This section does not cover faults caused by:
The Customer retains any rights available under the Australian Consumer Law.
Tapware supplied and installed by the Company carries a 12-month voluntary parts-and-workmanship warranty unless otherwise stated in writing.
Any additional manufacturer warranty is subject to the manufacturer’s terms.
The warranty does not cover damage caused by misuse, harsh cleaning products, abrasive materials, water quality, excessive water pressure, normal wear, unauthorised repairs or failure to follow care instructions.
Flexible hoses supplied and installed by the Company carry a 12-month voluntary parts-and-workmanship warranty unless otherwise stated in writing.
The warranty does not cover external damage, misuse, vermin, corrosion caused by environmental conditions, movement of connected fixtures or other circumstances outside the Company’s reasonable control.
The Company recommends that flexible hoses be regularly inspected and replaced at intervals not exceeding five years, or sooner where recommended by the manufacturer or where deterioration is observed.
Cistern internals, toilet pans and cisterns supplied and installed by the Company carry a 12-month voluntary parts-and-workmanship warranty unless otherwise stated in writing.
Any additional manufacturer warranty is subject to the manufacturer’s terms.
The warranty does not cover accidental damage, misuse, foreign objects, harsh cleaning chemicals, pre-existing drainage problems, movement of flooring or structures, water-quality issues or unauthorised alterations.
If the Customer considers that Services are incomplete, defective or inconsistent with the Authorisation, the Customer should notify the Company as soon as reasonably practicable.
Where possible, the Customer should provide:
The Company must be given a reasonable opportunity to inspect and, where responsible, rectify the issue.
The Customer should avoid arranging another contractor to alter or repair the relevant work before the Company has had that opportunity, except where immediate action is reasonably necessary to protect people or property.
Failure to notify the Company within seven days does not remove any right the Customer has under the Australian Consumer Law or other applicable legislation.
Where the Company determines that Services are defective or do not comply with the Agreement, the Company may provide an appropriate remedy, which may include:
When attending a blocked drain involving underground pipework, the Company may recommend a camera inspection.
Without a camera inspection, it may not be possible to identify:
Clearing a blockage does not mean that the underlying cause has been repaired.
Unless expressly confirmed in writing by the Company, no voluntary warranty is provided that an underground drain will remain clear following a blockage-clearing service.
The price of a camera inspection may be lower when performed during the same attendance as the initial drain-clearing work.
Any specific blocked-drain warranty will apply only where confirmed in writing and will be subject to the stated conditions and exclusions.
Excavation areas will be made reasonably safe and tidied to the extent included in the Authorisation.
Excavation work may disturb:
Unless restoration is expressly included in the Authorisation, the Company does not guarantee that an excavated area will be returned to its original appearance or condition.
If the Customer requires landscaping, paving, concrete, tiling, specialist surface repair or full restoration, this must be identified during the quotation stage and may involve additional charges or another contractor.
Nothing in this section limits liability that cannot lawfully be limited.
To the maximum extent permitted by law, where the Company is permitted to limit its liability for a failure relating to Services that are not ordinarily acquired for personal, domestic or household use, the Company’s liability may be limited, at its option, to:
Where the Company is permitted to limit its liability concerning Goods, its liability may be limited, at its option, to:
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable.
This limitation does not apply to loss caused by fraud, wilful misconduct, personal injury or any liability that cannot lawfully be excluded.
The Customer acknowledges that recommendations may be based on the Site conditions and information available at the time of assessment.
The Customer must not rely on a representation, promise or guarantee that is not:
Nothing in this section excludes liability for misleading or deceptive conduct or any other liability that cannot lawfully be excluded.
To the maximum extent permitted by law, the Customer indemnifies the Company and its officers, employees and contractors against reasonable loss, damage, liability, claims and costs arising from:
The indemnity does not apply to the extent that the loss was caused or contributed to by the negligence, breach or wilful misconduct of the Company.
To the maximum extent permitted by law, the Company indemnifies the Customer against loss directly arising from:
except to the extent that the loss was caused or contributed to by the Customer.
The limitations and indemnities in these Terms continue after completion or termination of the Agreement.
The Customer may cancel the Agreement subject to:
Either party may terminate the Agreement immediately by written notice if the other party:
The Company may suspend or terminate the Agreement where:
Upon termination, the Company may:
Termination does not affect rights or liabilities accrued before termination.
Unless stated otherwise, amounts specified by the Company include GST.
If GST is imposed on a taxable supply made under the Agreement, the Customer must pay the applicable GST amount when payment for the taxable supply is due, subject to receiving a valid tax invoice where required by law.
The Company recognises the importance of protecting the Customer’s personal information.
Personal information collected by the Company will be managed in accordance with the Company’s Privacy Policy and applicable privacy legislation.
The Privacy Policy is available on the Company’s Website and explains matters including:
Plans, drawings, photographs, reports, specifications, estimates, pricing structures, designs, diagnostic findings and other materials prepared by the Company remain the Company’s intellectual property unless otherwise agreed in writing.
The Customer may use materials supplied by the Company for the purpose for which they were provided.
The Customer must not, without the Company’s written permission:
Nothing in this section prevents the Customer from obtaining independent advice, exercising a legal right, making a genuine complaint or providing information where required by law.
The Company may update these Terms from time to time by publishing an updated version on its Website.
Updated Terms will apply to future Agreements from their stated effective date.
An update will not retrospectively alter an existing Agreement unless:
The Company may engage appropriately qualified employees, subcontractors or specialist service providers to perform part or all of the Services.
The Company remains responsible for the performance of its contractual obligations to the extent required by law.
The Agreement is governed by the laws of Queensland, Australia.
Subject to any applicable right to bring a claim in another jurisdiction, the parties submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland and any courts hearing appeals from them.
A notice under the Agreement must be in writing and sent by:
A notice sent by email is taken to have been received on the day it is transmitted unless:
A notice sent outside normal business hours may be treated as received on the next business day.
Neither party is liable for delay or failure to perform an obligation, other than an obligation to pay money already due, where the delay or failure is caused by circumstances beyond that party’s reasonable control.
Such circumstances may include:
The affected party must take reasonable steps to reduce the effect of the event.
If the delay continues for more than 60 days, either party may terminate the unperformed portion of the Agreement by written notice, subject to payment for work performed, Goods ordered or supplied and other costs properly incurred before termination.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary.
If it cannot be read down, it will be severed without affecting the remaining provisions.
A delay or failure by either party to exercise a right does not waive that right.
A waiver is effective only if it is given in writing and applies only to the specific circumstance for which it is given.
Brisbane Plumbing and Gas Pty Ltd
Trading as Brisbane Plumbing and Gas
ABN: 85 834 636 071
QBCC Licence Number: 1082299
Phone: (07) 3532 1888
Email: [email protected]
Business address: 19/104 Barwon Street, Morningside, 4170, QLD
Website: www.bris-plumb-gas.com.au
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