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How Much is a New Hot Water System?

This is a logical question we know every customer wants answered.

It seems like it’s such a simple question, and it’s infuriating to most people that there isn’t a straight answer.

There’s a feeling for many people that if a plumber doesn’t give you a quick direct answer to this question that they can’t be trusted.

The EXACT opposite is actually true!

worker repairing water system

If you do get a straight simple answer right away – stay well away from that provider.

When it comes to hot water system installations the lowest price is often NOT the best value.

Why?

Because there are so many variables involved in giving you an accurate answer.

You’ll need to consider:

  • Brand
  • Size
  • Type (electric, solar, gas, heat pump)
  • How easy is it to access the area? (if the quote you get doesn’t take this into account you could be up for extras).
  • Is this a straight swap over? Or is a new type going in? (this could mean a lot of extra work, pipes etc. so beware of cheap quotes from those that do not ask this question).
  • What fixtures + fittings do you need? It’s NOT just the tank! (cowboys will give you a price that sounds good so they win the job and then later ‘discover’ that $500 – $1000 of valves are needed).
  • Is the installation going to be compliant? Cheap quotes are NOT compliant and will void your home insurance and manufacturers warranty. In addition you will have to get things compliant to sell your home. This can cost thousands.

If you’d like to chat with us about our price to replace your hot water system just start an online chat (bottom right corner of this page), send us an email (with the form at the bottom of this page) or give us a call on 1300 668 770.

We can offer $0 deposit interest-free finance options to make it easier to afford to get your hot water fixed.

On top of all this there are countless things most customers have no idea that professional plumbers have to do and pay for just to be able to provide this service and to remain licensed.

So the price you’re paying is NOT just for a tank and a few hours of someone’s time.

But shonky operators know that you don’t know that.

And they take advantage of the fact that you won’t know the right questions to ask them and they can get away with delivering bad work.

Iceberg - what customers think they are paying for

The ONLY WAY to offer rock bottom prices is to cut corners.

Examples of this are:

  • Sending unqualified installers – a handyman or apprentice
  • Reusing old valves
  • Failing to add approved base
  • Failing to ensure adequate drainage
  • Failing to comply with the gas code safety requirements
  • Failing to use a licensed electrician
  • Non-lodgement of compulsory documentation (Plumbing & Gas certificates)

Going with the cheapest quote is a false economy because you’ll end up paying for it in all sorts of ways – from water leaks to low pressure and inconsistent temperatures to energy wastage and – if there is a genuine fault with the tank – you will NOT be covered by the manufacturer’s warranty.

To fix all this you’ll need to call another plumber which will be stressful and expensive.

Here’s a list of compliance issues to look out for when comparing quotes.

Considerations Brisbane Plumbing and Gas Cowboy Operators The impact on you
Is the plumber fully licensed and insured? YES NO Using unlicensed plumbers can void warranties and insurance cover.
Fully licensed electrician for electrical work YES NO Using plumbers to do electrical work is dangerous and will void warranties and insurance cover.
Fully licensed gas fitters for all gas work YES NO Using plumbers to do gas work is dangerous and will void warranties and insurance cover.
Supervision of apprentices YES NO It is illegal to allow apprentices to work alone and unsupervised. This will void warranties and insurance cover.
Transparent pricing YES NO Misleading pricing like “$0* call out fee” on ads and their website when they DO charge you a fee to attend is designed to trick you!

If this is the way they start out – how can you trust anything else they say?

Quality of materials YES NO Substandard materials and re-using old fittings results in ongoing issues and expensive re-work.
Replacement of all valves YES NO Old valves will typically void the manufacturer’s warranty, but could just result in another visit to replace them soon after the new tank – costing $500 – $1000
Proper installation of overflow piping YES NO The improper setup can attract termites and lead to water damage in the house
Removal of timber base from old tank YES NO Timber bases are outdated and non-compliant and may attract termites due to moisture retention
Workmanship warranties YES NO Cowboy operators won’t provide warranties – and won’t be in business long enough to make good on them even if they do
Compliance with plumbing certification (Form 4) YES NO Bypassing mandatory certification can lead to QBCC defect notices – shutting off your hot water – and requiring you to fix this – at your cost. Especially if you want to sell your property.
Adherence to gas compliance certification YES NO Bypassing mandatory certification can lead to Gas Inspectorate defect notices – shutting off your hot water – and requiring you to fix this – at your cost. Especially if you want to sell your property.
Considerations Is the plumber fully licensed and insured?
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Using unlicensed plumbers can void warranties and insurance cover.
Considerations Fully licensed electrician for electrical work
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Using plumbers to do electrical work is dangerous and will void warranties and insurance cover.
Considerations Fully licensed gas fitters for all gas work
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Using plumbers to do gas work is dangerous and will void warranties and insurance cover.
Considerations Supervision of apprentices
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you It is illegal to allow apprentices to work alone and unsupervised. This will void warranties and insurance cover.
Considerations Transparent pricing
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Misleading pricing like “$0* call out fee” on ads and their website when they DO charge you a fee to attend is designed to trick you!

If this is the way they start out – how can you trust anything else they say?

Considerations Quality of materials
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Substandard materials and re-using old fittings results in ongoing issues and expensive re-work.
Considerations Replacement of all valves
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Old valves will typically void the manufacturer’s warranty, but could just result in another visit to replace them soon after the new tank – costing $500 – $1000
Considerations Proper installation of overflow piping
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you The improper setup can attract termites and lead to water damage in the house
Considerations Removal of timber base from old tank
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Timber bases are outdated and non-compliant and may attract termites due to moisture retention
Considerations Workmanship warranties
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Cowboy operators won’t provide warranties – and won’t be in business long enough to make good on them even if they do
Considerations Compliance with plumbing certification (Form 4)
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Bypassing mandatory certification can lead to QBCC defect notices – shutting off your hot water – and requiring you to fix this – at your cost. Especially if you want to sell your property.
Considerations Adherence to gas compliance certification
Brisbane Plumbing and Gas YES
Cowboy Operators NO
The impact on you Bypassing mandatory certification can lead to Gas Inspectorate defect notices – shutting off your hot water – and requiring you to fix this – at your cost. Especially if you want to sell your property.

 

** This table has been compiled using data compiled during our 18 years in business and is of our personal views and research only.

Brand by brand comparison table

Rheem Dux Thermann Rinnai
Warranty Great Great Great Great
Purchase price High Medium Low Medium – High
Years in business Over 70 Over 100 Over 10 Over 50
Parts availability Great Great Great Good
Electric storage systems reliability Great Great Great Good
Gas storage systems reliability Great Good Great Great
Gas Instantaneous systems reliability Great Great Great Great
Solar systems reliability Great Great Great Great
Heat Pump systems reliability Average Average Average Average
Warranty
Rheem Great
Dux Great
Thermann Great
Rinnai Great
Purchase price
Rheem High
Dux Medium
Thermann Low
Rinnai Medium – High
Years in business
Rheem Over 70
Dux Over 100
Thermann Over 10
Rinnai Over 50
Parts availability
Rheem Great
Dux Great
Thermann Great
Rinnai Good
Electric storage systems reliability
Rheem Great
Dux Great
Thermann Great
Rinnai Good
Gas storage systems reliability
Rheem Great
Dux Good
Thermann Great
Rinnai Great
Gas Instantaneous systems reliability
Rheem Great
Dux Great
Thermann Great
Rinnai Great
Solar systems reliability
Rheem Great
Dux Great
Thermann Great
Rinnai Great
Heat Pump systems reliability
Rheem Average
Dux Average
Thermann Average
Rinnai Average

 

** This table has been compiled using data compiled during our 18 years in business and is of our personal views and research only.

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